Effective Date: 2/1/2026
Frozen Cactus Air Conditioning & Heating, LLC (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, https://frozencactusair.com/, or interact with us online.
If you have any questions, please contact us at:
Frozen Cactus Air Conditioning & Heating, LLC
E El Moro Ave
Mesa, AZ 85204
Email: info@frozencactus.com
Phone: (480) 269-1565
1. Information We Collect
We may collect the following types of personal information:
A. Information You Provide Directly
When you:
- Submit a contact form
- Schedule an appointment
- Request HVAC services
- Sign up for marketing communications
- Communicate with us by phone, email, or online
We may collect:
- Name
- Email address
- Phone number
- Service address
- Appointment details
- Message content
- Any other information you voluntarily provide
B. Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on pages
- Referral sources
- Cookies and tracking data
This information helps us improve our website and marketing efforts.
2. How We Use Your Information
We use your information to:
- Respond to service inquiries
- Schedule HVAC services
- Send invoices through our service management platform
- Communicate about appointments
- Send marketing emails (with the ability to opt out)
- Improve website performance and user experience
- Run advertising campaigns and retargeting ads
- Comply with legal obligations
We only use personal information for legitimate business purposes. We do not sell or rent your data to third parties.
3. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies.
These include:
- Essential cookies (required for website functionality)
- Analytics cookies (Google Analytics)
- Marketing cookies (Meta/Facebook Pixel and advertising tools)
Cookies help us understand how visitors use our website and allow us to show relevant advertisements.
You will be presented with a cookie consent banner allowing you to manage your preferences.
You can also disable cookies through your browser settings.
4. Third-Party Services We Use
We may share information with trusted service providers that help operate our business:
CRM & Business Management
- GoHighLevel (GHL)
- Business Genie
These platforms help manage appointments, customer communications, billing, and records.
Marketing & Advertising
- Google Analytics
- Google Ads
- Meta (Facebook/Instagram)
These tools help us analyze website traffic and deliver advertising.
Email Marketing
- GoHighLevel (GHL)
We only share information necessary for these services to perform their functions. These providers are contractually obligated to safeguard your data.
We do not sell your personal information.
5. SMS/Text Messaging
By providing your phone number when scheduling HVAC service, you consent
to receive text messages from Frozen Cactus Air Conditioning & Heating, LLC
regarding:
- Appointment confirmations
- Service reminders
- Technician arrival notifications
- Service completion updates
- Seasonal maintenance reminders
Message frequency: 2-4 messages per service appointment. Message and data
rates may apply.
You can opt-out at any time by:
- Replying STOP to any text message
- Calling (480) 269-1565
- Emailing support@frozencactusair.com
For help, reply HELP or call (480) 269-1565.
6. Data Retention
We retain personal information only as long as necessary for business and legal purposes, including:
- Customer service records: Up to 7 years (for tax and accounting compliance)
- Contact form submissions: Up to 3 years
- Marketing data: Until you unsubscribe or request deletion
- Analytics data: According to Google’s retention settings
We securely delete or anonymize data when it is no longer needed.
7. Data Security
We take reasonable administrative and technical measures to protect your information, including:
- SSL encryption (HTTPS)
- Restricted internal access to customer data
- Secure third-party service providers
While we strive to protect your information, no method of transmission over the Internet is 100% secure.
8. Your Privacy Rights (U.S. Residents)
Depending on your state of residence, you may have the right to:
- Request access to the personal information we collect about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
- Request information about how your data is used
To exercise your rights, contact us at:
📧 info@frozencactus.com
📞 (480) 269-1565
We will respond within the timeframe required by applicable law.
We do not sell or rent your data or mobile phone number to third parties.
9. Children’s Privacy
Our website is intended for homeowners and adults.
We do not knowingly collect personal information from children under 13.
If we become aware that such information has been collected, we will delete it promptly.
10. Do Not Track Signals
Some browsers allow you to send “Do Not Track” signals. Our website does not currently respond to these signals due to varying industry standards.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
When we do, we will update the “Effective Date” at the top of this page.
We encourage you to review this page regularly to stay informed about how we protect your information.
12. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact:
Frozen Cactus Air Conditioning & Heating, LLC
E El Moro Ave
Mesa, AZ 85204
Email: info@frozencactus.com
Phone: (480) 269-1565